Our goal is that you find the information contained within this area to be useful and thorough.
The Customer Service Handbook is a compilation of answers and information gleaned from thousands of conversations with customers and the general public. Here, various issues are explained in a non-technical way that everyone can use. FAQs are the most common topics.
Quality Report refers to a document that is prepared and mailed every June to every existing address within the system. Mandated by the U S Environmental Protection Agency, it provides an overview of the previous year’s news and water testing. It is often referred to as a Consumer Confidence Report.
Billing rates are the cost structure for water service. The basic residential and small-business service is shown here. Many different rates exist, based on distance/elevation and the service size. If you need larger-size rates, please call 724.266.4847 for that information. Rates consist of a base charge which is determined by the meter size plus a per-thousand-gallons charge for water. Regular bills are for a 3-month period.
Assistance Programs
Assistance programs are offered through 3rd party and not affiliated with AWA. It is the customers responsibility to reach out for assistance and follow the program guidelines.
- ERAP Program – 724.709.1773 or www.compass.state.pa.us
- Center for Hope – 724.251.4899
- St Vincent Depaul – 724.775.0798